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SAKS TERMS & RETURNS POLICY
SAKS is a truely South African online Portal operating from Klerksdorp aimed at bringing the best knifemaking machines, tools and supplies to knifemakers not only in South Africa, but Worldwide. Owned and operated by Andre Erasmus, a knifemaker himself, SAKS supports our customers to let them achieve the best quality and thereby create a market for their knives. Customer service is paramount to our success and we strive to do better every day, like our customers who always strive towards creating the next knife better than the last one.
1. Please allow up to 10 working days for BULK items to be shipped. In order to bring you the best prices possible, we do not carry stock of all the bulk items and they have to be procured and shipped from our suppliers.
2. Please contact us immediately if you are in any way unhappy with your purchase. We will endeavour to resolve your concerns immediately.
3. SAKS do not accept transit risks. Please do not accept any parcels with visible signs of damage. Any damage to items during shipping will be taken up with couriers on your behalf.
4. Please do not return items to SAKS with our prior agreement, return shipping cost will be for your account.
5. Items will not be shipped until they are paid in full.
6. Contact us by email to firstname.lastname@example.org for a shipping quote on items heavier than 15 kilograms before purchase.
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